1. General

The contract is concluded with Die Deantnerin, A-5652 Dienten am Hochkönig, Bürglalmweg 25 (ATU 62119317, FN 460651 d). Deviating regulations are only valid if they have been mutually expressly agreed in writing. Only people over the age of 18 are entitled to purchase in our webshop.

2) Conclusion of the contract, payment and delivery

The vouchers offered in our webshop represent a non-binding and non-binding purchase offer. The prices quoted include any statutory sales tax. The online order of a voucher via the Internet represents a binding purchase offer by the customer, which is confirmed again by the Hotel Kosis with an order confirmation via e-mail and thereby the purchase contract is concluded. After receipt of payment of the fee owed on the basis of the concluded sales contract, you will receive the voucher in PDF form by email. If the voucher has already been sent to the customer before the remuneration to be paid has been received or credited to the Hotel Kosis, the voucher will not be valid until full payment has been made and the Deantnerin is entitled to perform the services documented in the voucher up to full Withhold payment of the fee owed for this.

4) Validity, period of validity

Vouchers can be redeemed upon prior request and availability and are valid for two years from the date of issue stated in the voucher. A voucher can be extended after consultation with the reception; any price increases must be paid for directly at the hotel. Each voucher can only be redeemed once, which is ensured by a barcode or voucher number associated with the voucher.

5) Cash redemption, billing

A cash redemption of the voucher or the value represented by it is not possible. A VAT-compliant invoice with a corresponding tax certificate can only be issued at the time the voucher is redeemed and thus the actual service provision.

7) Exchange, right of withdrawal

Please return vouchers that do not meet your expectations within 14 days of sending them back to us. It is necessary that the written declaration of withdrawal (revocation) is received within 14 days of the Deantnerin. However, the right of withdrawal does not exist if the use of the service has already begun within the withdrawal period. This right of return only applies to customers who qualify as consumers. In the event of loss, theft or invalidation of vouchers, no replacement can be provided by the Deantnerin.

ATU 62119317